Would you like to say something about East Sussex County Council and the service you have received from us? You might want to let us know about a social worker or youth worker who’s really helped you. Maybe you’d like to share an idea on how to make something better. Or perhaps you want to make a complaint something that didn’t work for you.

How to complain or make a comment

You can either make a complaint or comment yourself or ask someone to do it for you. This could be an adult you trust, like a teacher or a social worker.

To find out how to get in touch, watch our Young Voices video, or read the information below.

Stage one – contact us

Firstly, contact the person you have been dealing with or ask to speak to their manager. An adult can always do this for you if you prefer.

If you have a complaint that isn't sorted over the phone, you will be asked to put your complaint in a letter or email. When we received this we will aim to provide a full answer within 10 working days.

Fill out the comments and complaints form - ESCC

Stage two – making a formal complaint

If we can’t sort things out and you want to take your complaint further we will arrange for someone to look into your complaint and write a report. This will usually take 25 working days, but sometimes may take longer.

You need to contact the Children Services Complaints Manager:

Phone: 01273 482304
Freephone: 0800 3891132
Textphone: 07797 878888
Email: cscommentscomplaints@eastsussex.gov.uk

Stage three – review panel

If we still can’t sort things out and you want to take things further we will arrange a Complaints Review Panel. They will not investigate your complaint again but they will hear what you are still unhappy about.

If you want to make a complaint about something or someone at your school, the best thing is to talk to a teacher you trust. If you’re not happy with the result you can then make a complaint directly to the school.

Find out more on ESCC – Complain about a school.